Terms of service

Welcome to CanvasStep.store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting or purchasing from our website, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. About CanvasStep

CanvasStep is an online retailer specializing in stylish, lightweight, and comfortable canvas footwear for everyday wear. Since our establishment in 2022, our mission has been to provide customers worldwide with high-quality products, reliable service, and an enjoyable shopping experience.

2. Acceptance of Terms

By accessing this website, you confirm that:

  • You are at least the age of majority in your jurisdiction.
  • You have the legal authority to enter into these Terms.
  • You agree to comply with all applicable laws and regulations.
  • You will use this website only for lawful purposes.

3. Products

We strive to present accurate descriptions, specifications, colors, images, and pricing for every product.

However:

  • Product colors may vary depending on monitor settings.
  • Slight manufacturing differences may occur.
  • Measurements may vary slightly due to manual production.
  • Product availability may change without notice.

CanvasStep reserves the right to discontinue products or modify product specifications at any time.

4. Pricing

All prices displayed on CanvasStep.store are listed in the applicable currency shown during checkout.

We reserve the right to:

  • update prices,
  • correct pricing errors,
  • cancel orders affected by pricing mistakes,
  • modify promotions without prior notice.

Taxes or customs duties may apply depending on your country.

5. Orders

Submitting an order does not automatically guarantee acceptance.

CanvasStep reserves the right to:

  • refuse any order,
  • limit quantities,
  • cancel suspicious transactions,
  • request additional verification.

Customers will receive an order confirmation email after successful payment.

6. Payment

We accept secure payment methods available during checkout.

Customers agree that:

  • payment information is accurate,
  • payment methods belong to them or are legally authorized,
  • sufficient funds are available.

Failed payments may result in order cancellation.

7. Shipping

CanvasStep proudly offers:

  • Free Worldwide Shipping
  • Estimated delivery: 7–10 business days

Delivery estimates are not guarantees and may be affected by:

  • customs inspections,
  • weather,
  • carrier delays,
  • holidays,
  • unforeseen logistical issues.

8. Returns & Refunds

Returns are governed by our Return & Refund Policy.

Eligible customers may request returns within 30 days after delivery.

Approved refunds will be issued according to our refund procedures.

9. Customer Accounts

Customers may create an account for faster checkout and order tracking.

You are responsible for:

  • maintaining password confidentiality,
  • all activity under your account,
  • updating accurate account information.

CanvasStep is not liable for unauthorized access caused by customer negligence.

10. Website Use

You agree not to:

  • violate applicable laws,
  • distribute malware,
  • attempt unauthorized access,
  • interfere with website security,
  • scrape website content,
  • use automated purchasing software,
  • impersonate another person,
  • submit false information.

Violation may result in immediate account suspension.

11. Intellectual Property

All website content including:

  • logos,
  • graphics,
  • product descriptions,
  • images,
  • icons,
  • layouts,
  • branding,
  • text,

is owned by CanvasStep or licensed to us and protected by applicable copyright, trademark, and intellectual property laws.

Unauthorized copying or commercial use is prohibited.

12. User Content

If customers submit:

  • reviews,
  • photographs,
  • testimonials,
  • comments,
  • suggestions,

they grant CanvasStep a non-exclusive, royalty-free, worldwide license to display and use such content for marketing and business purposes.

Customers confirm they own or have permission to share submitted content.

13. Promotions

From time to time, CanvasStep may offer:

  • discount codes,
  • promotional campaigns,
  • seasonal sales,
  • loyalty rewards.

Promotions:

  • cannot be combined unless stated,
  • have expiration dates,
  • may be modified or withdrawn without notice.

14. Limitation of Liability

To the fullest extent permitted by law, CanvasStep shall not be liable for:

  • indirect damages,
  • incidental damages,
  • consequential losses,
  • business interruption,
  • lost profits,
  • data loss,
  • third-party service interruptions.

Our maximum liability shall not exceed the amount paid for the purchased product.

15. Disclaimer

Products are provided on an "as available" and "as is" basis.

While we strive for accuracy, CanvasStep makes no guarantee that:

  • the website will always operate uninterrupted,
  • information will always be error-free,
  • products will meet every individual expectation.

16. Third-Party Services

Our website may include links to third-party websites or services.

CanvasStep is not responsible for:

  • third-party content,
  • privacy practices,
  • external websites,
  • products sold by other companies.

Users access third-party websites at their own risk.

17. Privacy

Customer privacy is important to us.

Personal information is collected, processed, and protected according to our Privacy Policy and applicable privacy laws.

We never intentionally sell customer personal information to third parties.

18. Termination

We reserve the right to terminate or suspend access if customers:

  • violate these Terms,
  • commit fraud,
  • abuse promotions,
  • misuse the website,
  • engage in illegal activities.

Termination does not affect rights or obligations that arose before termination.

19. Force Majeure

CanvasStep shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

  • natural disasters,
  • pandemics,
  • labor disputes,
  • government actions,
  • customs delays,
  • internet outages,
  • transportation disruptions.

20. Governing Law

These Terms shall be governed by and interpreted under the laws applicable in Canada, without regard to conflict-of-law principles.

Any disputes shall be resolved through the appropriate courts having jurisdiction.

21. Changes to These Terms

CanvasStep reserves the right to revise these Terms at any time.

Updated versions become effective immediately upon publication.

Continued use of the website constitutes acceptance of the revised Terms.

Contact Information

If you have questions regarding these Terms of Service, please contact us.

CanvasStep

Website: CanvasStep.store

Email: support@CanvasStep.store

Phone: (416) 555-0104

Business Address:

61 Oak St
Toronto, ON M5A 0A7
Canada