Shipping policy
Thank you for shopping with CanvasStep. We are committed to delivering your order quickly, safely, and efficiently, no matter where you are in the world. This Shipping Policy explains how we process, ship, and deliver orders placed through CanvasStep.store.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
1. Free Worldwide Shipping
CanvasStep proudly offers FREE Worldwide Shipping on every order.
There are:
- No minimum purchase requirements.
- No hidden shipping charges.
- No membership fees required.
Our goal is to make premium everyday footwear accessible to customers around the globe.
2. Shipping Destinations
We currently ship to customers in most countries and regions worldwide.
If shipping restrictions apply to your location due to local regulations or carrier limitations, you will be notified during checkout or contacted by our support team.
3. Order Processing
All orders are processed after payment has been successfully confirmed.
Typical processing time:
- 1–3 business days
During peak seasons, holidays, or promotional events, processing may take slightly longer.
Orders are processed Monday through Friday, excluding public holidays.
4. Estimated Delivery Time
After your order has been shipped, the estimated delivery time is:
7–10 Business Days
Delivery times are estimates only and may vary depending on:
- Destination country
- Customs clearance
- Weather conditions
- Local courier operations
- Public holidays
- Transportation delays
While we strive to deliver within the estimated timeframe, unexpected circumstances may occasionally cause delays beyond our control.
5. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email containing:
- Order number
- Shipping confirmation
- Tracking information (when available)
- Estimated delivery updates
Customers are encouraged to monitor shipment progress using the provided tracking information.
6. Order Tracking
Most shipments include tracking services.
Tracking updates may require 24–72 hours after shipment before becoming active.
Please note that tracking frequency depends on the shipping carrier operating in your destination country.
7. Multiple Item Orders
If your order contains multiple products, they may be shipped separately.
This allows us to:
- reduce shipping delays,
- improve inventory efficiency,
- ensure faster delivery.
Customers will not be charged additional shipping fees for split shipments.
8. Customs & Import Duties
CanvasStep offers free international shipping.
Depending on local regulations, customers may be responsible for:
- customs duties,
- import taxes,
- VAT,
- brokerage fees.
These charges are determined by your local customs authority and are not controlled by CanvasStep.
We recommend checking your country's import policies before placing an order.
9. Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- City
- Country
- Phone number
CanvasStep cannot be held responsible for delays or failed deliveries resulting from incorrect customer-provided information.
10. Address Changes
If you need to update your shipping address, please contact us immediately.
Address modifications are generally possible only before an order enters shipment preparation.
Once shipped, address changes may no longer be available.
11. Undeliverable Packages
Packages may be returned to us if:
- incorrect address provided,
- recipient unavailable,
- package refused,
- local carrier unable to complete delivery.
If this occurs, our support team will contact you to arrange reshipment.
Additional charges may apply if the issue resulted from inaccurate customer information.
12. Lost Packages
If your package appears lost during transit, please contact us promptly.
Our team will:
- investigate with the shipping carrier,
- monitor shipment progress,
- provide updates,
- arrange replacement or refund when appropriate.
We are committed to resolving shipping issues as quickly as possible.
13. Delayed Deliveries
Although most orders arrive within the estimated delivery window, delays may occur due to:
- severe weather,
- customs inspections,
- transportation disruptions,
- national holidays,
- carrier capacity,
- global logistics conditions.
We appreciate your patience and understanding during such circumstances.
14. Damaged Shipments
If your package arrives damaged:
- Take photographs immediately.
- Keep the original packaging.
- Contact us within 7 days of delivery.
Our support team will review the case and provide an appropriate solution, including replacement or refund where applicable.
15. Incorrect Items
If you receive an incorrect product, please contact us within 7 days after delivery.
Include:
- Order number
- Photos of the received item
- Description of the issue
We will promptly arrange the correct replacement or refund.
16. Refused Deliveries
Customers who refuse delivery without contacting CanvasStep first may be responsible for any return shipping costs or carrier fees imposed.
We encourage contacting our support team before refusing any shipment.
17. Delivery Completion
Orders are considered successfully delivered when:
- marked delivered by the shipping carrier,
- delivered to the provided shipping address,
- received by an authorized individual at the delivery location.
Customers should ensure someone is available to receive the package when possible.
18. Force Majeure
CanvasStep is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:
- natural disasters,
- pandemics,
- government restrictions,
- customs delays,
- transportation strikes,
- severe weather,
- war,
- civil unrest,
- carrier disruptions.
19. Shipping Policy Updates
CanvasStep reserves the right to modify this Shipping Policy at any time to reflect operational improvements or legal requirements.
Updated policies become effective immediately upon publication on our website.
Contact Information
If you have questions regarding shipping or delivery, please contact us.
CanvasStep
Website: CanvasStep.store
Email: support@CanvasStep.store
Phone: (416) 555-0104
Business Address:
61 Oak St
Toronto, ON M5A 0A7
Canada