Contact information
Welcome to CanvasStep.
We believe that excellent customer service is the foundation of every successful online shopping experience. Whether you have questions before placing an order or need assistance after your purchase, our dedicated customer support team is here to help.
Our goal is to provide friendly, professional, and timely assistance so every customer can shop with complete confidence.
Customer Support
Website
CanvasStep.store
Customer Service Email
Phone Number
(416) 555-0104
Business Address
CanvasStep
61 Oak St
Toronto, ON M5A 0A7
Canada
Business Hours
Our customer service team is available during the following hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Standard Time)
Saturday
10:00 AM – 3:00 PM (EST)
Sunday & Public Holidays
Closed
Although our office may be closed outside business hours, customers may contact us via email at any time. We strive to respond to all inquiries within 24 business hours.
Customer Care
Our support specialists are happy to assist with a wide range of questions, including:
- Product recommendations
- Size and fit assistance
- Product availability
- Order confirmation
- Payment questions
- Shipping updates
- Tracking assistance
- Delivery inquiries
- Return requests
- Refund processing
- Exchange requests
- Warranty questions
- Website support
- General inquiries
We are committed to ensuring that every customer receives accurate information and prompt assistance.
Before Contacting Us
To help us assist you more efficiently, please include the following information whenever possible:
- Full name
- Order number
- Email address used during checkout
- Product name
- Description of your inquiry
- Photos (if reporting product issues)
Providing complete information allows our team to resolve most requests much more quickly.
Order Support
If you have already placed an order, we can help you with:
- Order confirmation
- Order modifications (before shipment)
- Shipping updates
- Delivery tracking
- Lost packages
- Damaged items
- Incorrect products
- Return instructions
- Refund status
Please note that order changes are only possible before fulfillment begins.
Product Questions
Need help choosing the right pair?
Our team can provide guidance regarding:
- Product features
- Material information
- Sizing recommendations
- Comfort level
- Daily use suggestions
- Care instructions
- Product comparisons
We're always happy to help you find footwear that best fits your needs.
Returns & Refunds
Customers wishing to initiate a return may contact us anytime within our 30-day return period.
Our support team will provide:
- Return authorization
- Return instructions
- Return shipping guidance
- Refund processing updates
- Exchange options
Eligible returns are processed as quickly as possible after inspection.
Shipping Assistance
Questions about shipping?
We can help with:
- Shipping estimates
- Delivery status
- International shipping
- Tracking updates
- Shipping delays
- Address corrections (before shipment)
- Customs information
CanvasStep proudly provides Free Worldwide Shipping on every order.
Estimated delivery time:
7–10 Business Days
Payment Support
We provide assistance regarding:
- Payment verification
- Checkout issues
- Payment confirmations
- Billing questions
- Duplicate charges
- Secure transactions
For security reasons, CanvasStep never stores complete payment card information.
Privacy
Your privacy is extremely important to us.
All personal information submitted through CanvasStep.store is handled securely and used only for purposes related to:
- Order fulfillment
- Customer support
- Shipping
- Payment processing
- Service improvement
We do not sell customer information to third parties.
Feedback
We always appreciate hearing from our customers.
Whether you'd like to:
- share your shopping experience,
- recommend improvements,
- report a website issue,
- suggest new products,
your feedback helps us improve CanvasStep for customers around the world.
Business Partnerships
For partnership opportunities, wholesale inquiries, media requests, or business collaborations, please contact us via email.
Our team reviews all partnership proposals and responds when opportunities align with our business objectives.
Response Time
Typical response times:
- General inquiries: Within 24 business hours
- Order support: Within 24 business hours
- Return requests: 1–2 business days
- Shipping inquiries: 1 business day
- Refund updates: 2–5 business days
During holidays or major promotional events, response times may be slightly longer.
Our Commitment
At CanvasStep, customer satisfaction is more than a goal—it is the foundation of everything we do.
Every inquiry receives careful attention from our support team, and we continuously strive to provide clear communication, reliable assistance, and professional service throughout every stage of your shopping experience.
Whether you're purchasing your first pair of sneakers or returning as a loyal customer, we're committed to making every interaction smooth, friendly, and helpful.
Thank you for choosing CanvasStep.
Contact Details
CanvasStep
Website: CanvasStep.store
Email: support@CanvasStep.store
Phone: (416) 555-0104
Business Address:
61 Oak St
Toronto, ON M5A 0A7
Canada